You have IT problems. I have IT solutions.
Networks, computers, cloud, security, and websites for small businesses and the people who run them. No call center, no jargon — you get the owner, a straight answer, and a fixed price.
- Same-day response
- Upfront fixed quotes
- Onsite in Western MA, remote anywhere
- Projects delivered
- 62+Projects delivered
- Happy clients
- 56+Happy clients
- Businesses supported
- 30+Businesses supported
- Client satisfaction
- 100%Client satisfaction
Everything your technology needs, from one person who knows it
Seven core services covering the whole stack — the hardware on the desk, the network behind the wall, the cloud above it, the website in front of your customers, and the community you run.
Discord Server Administration
Build a new server, harden an existing one, or fix the one that broke.
Website Design & Support
Launch a new site, redesign an aging one, or get the fix you have been putting off.
Networking & Wi-Fi
Wired and wireless networks that stay up — UniFi specialist, at the office and at home.
Computers & Devices
Repairs, upgrades, and honest advice on what to actually buy.
Managed IT & Security
A flat monthly rate instead of surprise emergencies.
Cloud & Microsoft 365
Email, files, and collaboration that work from anywhere.
Backup & Disaster Recovery
The service you hope you never need, done before you need it.
The difference is who picks up the phone
Big MSPs give you a ticket number. You get the person who will be doing the work.
You talk to the owner
No call center, no tier-one script. The person who answers is the person who fixes it.
Upfront pricing
Quotes before work starts. No mystery line items on the invoice.
Fast response
Most requests answered same business day, emergencies within the hour.
Local and remote
Onsite across Western Mass, remote support anywhere in the country.
We listen. We advise. We design, together.
Happy customers and ongoing relationships are what we strive for. Success is measured by results — the most important being how you feel about working with us.
- 01
We listen
You explain the problem in plain English. No jargon quiz, no upsell script.
- 02
We advise
You get options with real prices and tradeoffs, including the option to do nothing.
- 03
We build, together
The work gets done around your schedule, with updates you do not have to chase.
- 04
We stay
Follow-up after the invoice. Ongoing relationships beat one-off tickets.
What clients say
“My husband and I both had laptop problems. After having mine fixed very reasonably by Billy, we gave him my husband's as well. He looked for the best price for the upgrades needed and we had 2 new laptops in no time. Thanks Billy!”
Annette
Home client
“Billy has been amazing in helping me with my home computer issues. I can't thank him enough.”
Lori
Home client
“Knowing that Billy is available to solve any computer issues that I encounter in my work gives me complete peace of mind. I have called him for a few emergencies (at least they were that in my mind) and he always responds quickly and with a smile.”
Susan Sachs, Esq
Attorney
Common questions
Still unsure? Call and ask — advice before the invoice is free.
Yes — new server builds, permission and role audits, moderation and anti-raid setup, bot configuration, and recovery after a raid or a lost owner account. Team workspaces and public communities both.
Both. Plenty of clients started as a home laptop repair and became a full business account later.
Most requests get a same-business-day response. Genuine emergencies — no email, no network, suspected breach — get bumped to the front of the line.
Hourly work starts at $95/hr with a quoted cap. Projects are fixed-price after a free assessment. Managed plans are flat monthly per user.
Tell us what broke. We will tell you what it takes.
Free assessment, honest quote, no pressure. Most requests get a same-business-day response.